Account Verification Issues

[BobSure]

I set up my PayPal account years ago and I stopped using it but never closed it, just totally forgot about it. Managed to reset my password and start to log in however I’m getting the prompt for 2 factor authentication but the number on my account is my old number which I no longer have. Any ideas how else I can confirm my account as the “try a different method” just takes me back to the screen with my old number and I can’t message PayPal for help as you need to log in. Can’t even close the account either without logging in, really stuck with this one. Any ideas?

[Liamdobson86]

I have the same issue, why can’t we just use our email/password. We all charge mobile numbers, it’s stupid. Can’t access mine.

[kernowlass]

@Liamdobson86 

@BobSure 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.