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2 way authentication nightmare

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New Community Member

2 way authentication nightmare

I have nt used this method of payment outside of eBay for a while, and my mobile’s changed from what’s held on profile. How do I log in without being able to update it or get passed 2 way ?

Please send help!

1 REPLY 1
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Esteemed Advisor

Re: 2 way authentication nightmare

@RDS2513 

 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.