#lockedout

MizzySpook1707
New Community Member
My partner has not been on his paypal for a very long time and he has forgotten the password.. problem is it was to sms him a security code to rest password and he no longer has access to that mobile number
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@MizzySpook1707 

 

He would probably need to wait until the phones are up and running (non operational at the moment due to covid), and then he can go to help/contact > use the phone option to speak to an agent.

HOWEVER as he can't log in he would need to click on the 'guest user' option to get through.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.