Unable to get back into my PayPal Authentication required

[LexieNicholle24]

Hi there, So I have recently changed my contact number.. So like any normal person, I go to log onto my Paypal to amend my contact details.. and for some bizarre reason my account won’t even log in?! I am at a standstill. I do all the normal stuff, enter my credentials (email / password), the site then then takes me to a Authentication required page, and then provides me my old number. It then proceeds to tell me a code will send me a confirmation text to confirm it’s me.. Well, PayPal we got an issue because that number no longer exists.. so I cannot get this code... This site is now not giving me any other option to confirm it’s me. Just my old contact number - It won’t allow me to go to further. I’ve tried to contact the support team but then the system soon tells me “Please log into paypal to talk to customer service” Well I clearly can’t even log in?! I’ve tried changing my password to see if that would help glitch the system to think it’s me, but that didn’t work neither.. Someone please help me out

[kernowlass]

@LexieNicholle24 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.