Two Issues....Password Phone Code and Refunds showing up as purchases in my Visa

[leefoo]

#1  When I click on the 'Send Secret Security Code to my phone' link, my phone never rings. I have doublechecked the phone number and it is the correct phone. Why is this happening and how do I fix it?

#2  I recently received two large refunds. They show up as positives on Paypal but negatives in my Visa Bank Account. Why is this happening and how do I fix it?

Thank you.

[PayPal_April]

Hello @leefoo, 

It sounds like you are unable to receive SMS messages. I would suggest contacting your phone service provider to ensure this is enabled. 

Regarding a refund to a Visa, they will typically post within 5 business days however they can take up to 30 days depending on the card company. The positive you see is likely when the refund completed. If you click on the details it will probably show you that the positive refund amount was then transferred to the card used. 

-April