Sorry, we couldn’t confirm it’s you

AbdulBased
Contributor
Contributor

Hi Everyone

 

Hopefully, you are passing a good day. My PayPal account is not logged in suddenly. It shows "Sorry, we couldn’t confirm it’s you".
I changed my password but still can't log in. Can anyone please tell me why this problem is happening here? and what I should do now?
I would appreciate your help. Thanks

 

Best Regards
Abdul Based

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@AbdulBased 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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