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Fatimapadre12
New Community Member
Any one can help me to retrieve my Account 😔
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Fatimapadre12 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Joy
Moderator
Moderator

Hi @Fatimapadre12,

 

I'm sorry to hear that you're having trouble accessing your account. For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

 

I hope this helps!


Joy
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