PayPal doesn't recognize my account

[1066]

PayPal is treating me like I am a new member. I can't access my original account and transactions of even last week only one new transaction. And one I made today has not gone through. I made one to Sahalie on the 28th and it did not go through. They had to call me to make another type of payment. What is going on with my old account. I want access to my original account. I am being asked for my credit card information when PayPal has it on file.

[kernowlass · Accepted solution]

@1066

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".


OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.