Password forgotten and phone number not working

[mra199358]

Hello.

So, I have recently moved back from Germany to Kolkata. Now, while I was Germany, I was using my phone number provided by my institute. It's a German Phone Number. I registered to PayPal via that number, and now I have forgotten the password. Now, whenever I want to Change My Password, I choose to send the code to my email id registered. After inputting the code given in the mail, I am asked to confirm my phone number, which is the German Number to which I have no access to. Is there a way to circumvent this issue?

[kernowlass · Accepted solution]

@mra199358 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.