Not receiving sms confirmation

[VWave]

I reset my father's password on his account and it asked for an sms confirmation on his number, but PayPal never sends anything. After a bunch of tries, now when he tries to log in it says "Sorry, we couldn’t confirm it’s you"

[kernowlass]

@VWave 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?

[VWave]

yes?