Money sent using Paypal - not authorized

JuliusKeyser
Contributor
Contributor

Just noticed $200 sent to a hotmail user who I dont know.  What is my steps to secure account, can I get money back?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@JuliusKeyser

 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntary.
Kudos / Solution appreciated.
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JuliusKeyser
Contributor
Contributor

Not seeing the link 'Report a problem'.  Cannot report the problem, get an error and saying I must contact CS.

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JuliusKeyser
Contributor
Contributor

This is the error I am getting:

Unable to complete your request

We're unable to file a case for this transaction. You can contact Customer Service for further queries.

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