Spent hours in chat today simply trying to transfer money from my bank account (which has been linked to PayPal for over a decade) into my PayPal account in order to resolve a negative balance. An eBay sale was cancelled and I attempted to refund the buyer, but PayPal wasn't having it. Whenever I click the "Add Money" button, it just takes me to my Wallet and shows me my linked cards/accounts. There is no option to add money to PayPal from my bank, yet I transfer money to/from my bank via PayPal regularly. All of the instructions that customer service gave me made reference to links and options that simply don't exist on the website. I see mention of "PayPal Cash" accounts as a form of upgraded personal account, but the notes say anyone with a bank-linked account was automatically deemed as a "PayPal Cash" account. All that being said, I want to make two points:
- In the year 2020, it should not be this difficult to get $30 transferred into an account that is already linked to a person's bank account. The PayPal website is garbage, with links that go nowhere and options that exist only in their imagination. It was mentioned that I could fund my account via the PayPal app, but the app points the user back to the website, so it's garbage too. Great job.
- Even the worst, most poorly designed AI chatbot would have been better than the poorly trained automatons that I had the misfortune of dealing with in the Help Chat today. Over 2 hours and nothing was resolved. They just say the same thing over in over with circular logic and hope you'll go away...and it works.
