Is it possible to close a paypal account without logging into it?

KarlJanis
Contributor
Contributor

So i lost my 2factor authentication and had to create a new paypal account, is it possible to close an acount without being logged in? I cannot re-add my card as its already on that other locked out account.

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1 REPLY 1

millieagz
PayPal Employee
PayPal Employee
Hi, @KarlJanis, Welcome to the community and thanks for posting. It is still possible to close your old account as long as we are able to verify your information. However due to the virus you may need to go to the message centre or live chat options. I hope this helps. Stay safe.
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