I cannot enter paypal or communicate

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Hello, I am trying to enter my paypal account but it shows me a message "Sorry, but we have not been able to confirm your identity" I have tried to send Email but it tells me that I have to log in to my paypal account but I cannot because it shows me the same message, I have called a US paypal number. Mexico and Colombia but everyone tells me that it is not working due to the coronavirus.

I don't know how to communicate with paypal

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