I can’t log in

[5811sophie]

So I’m able to log in, then it says the account need to be checked. They will call my landline and I need to add the code on screen. My phone never rings! Plus I can’t log in to the account to actually speak to a tech person, or phone them because the code they say the need is locked safely away. On my account! Any ideas or tips?

[kernowlass · Accepted solution]

@5811sophie 

It would need to be a mobile phone for text i.d. confirmation as they don't support landlines for i.d. purposes.

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.