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Zara95
New Community Member
My dad has a paypal account. He can’t verify his account because the number on the account is an old number and he doesn’t remember his security questions. How else can he log in?
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1 REPLY 1

millieagz
PayPal Employee
PayPal Employee
Hi @Zara95, Welcome to the community and thanks for posting. We appreciate you letting us know about the verification issues regarding your father's PayPal account. I would suggest to reach out to our customer service for assistance. Kindly advise him to click on the words " Help / Contact " at the bottom of PayPal page and use the phone option in the blue band at the top or very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. I hope this helps. If this post or any other was helpful, please enrich the community by giving Kudos or accepting it as a Solution. Stay safe.
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