Dallas TX

Thisthingcalled
New Community Member
Other account got hacked and changed the phone number and security questions. PayPal wont accept messages. What do I do
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1 REPLY 1

Ces2216
PayPal Employee
PayPal Employee

Hi @Thisthingcalled 

 

First of all, we hope you're doing well.
I have read your concern and I totally understand it.

You can check the link that is attached to this message.

 

https://www.paypal.com/us/smarthelp/article/how-do-i-report-potential-fraud%2C-spoof-or-unauthorized... 

 

Since our telephone lines are closed due to Covid-19, you can maximize our Chat Support on the Contact Us option of any PayPal Page.

Click on the words "Help / Contact" at the bottom of paypal pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter

 

I hope this could help you out.
Thank you for reaching us.
Stay Safe

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