Croatia

Dijana3
Contributor
Contributor
I cant login in my account. Pls hlp
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Dijana3 

 

Depends on why you can't?

Forgot email?

Forgot password?

Old phone number?

Limitations?


Advice is voluntary.
Kudos / Solution appreciated.
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Dijana3
Contributor
Contributor
Hello. Its says me "we couldnt confirm its you". I try to change pass but cant get code on my email. I need to login to see purchase history becouse i pay something and money gone from my bank account but i didnt get thing which i buy.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Dijana3 

 


Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?

If not you would need to add and confirm one on to your paypal account for future security requirements for logging in as they send a text to that phone.

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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