Can't log in

[tftlh]

This is my last hope.   I can't log in and am in an endless loop.   Paypal wants me to enter my mobile number in order to log in.   I don't have and have never had a mobile number.  I live in a rural area and do not have cell phone access at all.  I live in a dead zone for cell service.   I can't contact PayPal help unless I sign in (phone, chat).   I can't sign in unless I give them my mobile number.   How can I contact Paypal help without logging in?    This forum was the only PayPal access I have.

[kernowlass]

@tftlh 

You would need to add and confirm a mobile phone to continue using paypal if you are in Europe.

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.