CAN'T LOGIN TO PAYPAL ACCOUNT

_hvk2PMyles
New Community Member
Hi. I have a concern with my paypal account , i know my password and didn't change it, i have it for 2yrs but then suddenly last night I cant login my account, it says "We're sorry, we can't log you in. If you think there's a problem with your account, contact us and we'll help resolve it." By when I try to reset my password using my email address it says: "We're sorry, we couldn't confirm it's you." Please advise me what should I have to do. I really need my account, im using it for my online business. Thank you so much.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@_hvk2PMyles 


You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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