Authentication

[Lozza0910]

When I log into my account it is asking me to authenticate my account but them sending me a code to my mobile phone. Unfortunately I have a new number and my account is still showing the old one so I am not getting the code and therefore cannot use my account

please advise

[kernowlass]

@Lozza0910 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Lozza0910]

Unfortunately this has not worked .