Accidental Account close

[Albertmik_83]

Hi Community,

I hope somebody can help me.

I accidentally close my wife's Paypal account and I want to get it back as it was. Prolem is that I cannot log anymore with my wife's account and I cannot find any contact e-mail or any process to revert it. Actually it was super easy to close the account, too easy!

Thanks in advance,

Albert.

[Jown10]

Hi @Albertmik_83 Thank you for communicating with us. I understand that it was an accident that you closed your wife's account however, once you close a Paypal account it cannot be reopened. You can create a new Paypal account with the same email address used to the account that's closed but it won't include your previous transaction history. Hope this helps. Thank you.

[Albertmik_83]

Hi Jown,

Thanks for your answer.

Then should I simply create a new account with same email? Problem will be with all current transactions and subscriptions I have ongoing. Will be stay active or I need to resubmit all of them? same for the cards and bank accounts what will happen with them?

Is it really not possible that you reactivate an account as it was before?

Thanks in advance,

Albert,

[This_is_Chris]

Hey there, @Albertmik_83,

I'm afraid that all the banks, cards, and even the transactions have already been deleted from the closed account upon closing it, thus, you really will be starting from scratch once you have re-created a Paypal account using your wife's email. 

Furthermore, once you have re-created a new Paypal account from your wife's email, you will have to add/link the banks and cards that you will be using for payments of your PayPal account.

Lastly, you will have to re-signup your previous subscriptions from the closed account, since all of them have been closed or deleted, upon closing your wife's PayPal account.

Hope this helps! Always keep safe.

Kudos & Solved are greatly appreciated.🙂

[LiyanaMaya]

Hi @Albertmik_83 

We sincerely apologize for what you have to experience. Since our telephone lines are closed due to Covid-19, you can maximize our Chat Support on the Contact Us option of any PayPal Page.

Click on the words "Help / Contact" at the bottom of paypal pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter