Payment Gateway Problem - Payment Processing Through Website

[rainmaker1145]

I'm a consultant and we use PayPal for a variety of payments.  A client just went to use the page to pay their retainer to our firm and couldn't get the page to work.  What should I do?

[rainmaker1145]

I used the "Buy Now" Button to put them into the PayPal system. 

Here's the code I copied and pasted into the page:

<form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="2359314">
<input type="image" src="https://www.paypal.com/en_US/i/btn/btn_buynowCC_LG.gif" border="0" name="I2" alt="" width="122" height="47">
<img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>

I don't understand this as we use this regularly for big ticket purchases.  What's going on?

[skier]

Hopefully your client has not paid you for your services.

The code appears to work fine but, we know nothing of your clients PayPal history, that may be a clue. 

Regards,

skier

[rainmaker1145]

The guy wanted to use a company credit card that they claim has plenty of money on it and it didn't work.  I sent him an invoice through the PayPal system, so maybe he can make it work using an invoice even though he isn't a PayPal user.  Thoughts?

By the way, thanks for the quick response on this skier!  I really appreciate the prompt follow-up.