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Subscription purchase, but no amount collected....?

DavidH33
New Community Member

Subscription purchase, but no amount collected....?

I have a PayPal button that is set at $100 monthly.

 

Many people have purchased, which collects the initial $100 and also creates a recurring profile.

 

However, one individual had a profile created, but no amount collected, and we can't figure out why.

 

Is it possible that this customer clicked the "Agree & Subscribe" when attempting to make the transaction, but had insufficient funds?

 

Otherwise, I'm at a loss as to what happened.  Any ideas?  Thanks...