Can't verify device?

analoofanteater
New Community Member

So I've been able to send payments from this device (AND deposit money into the account) before. Literally just 30 minutes before I received the message that I needed to verify my account, I was able to make a payment TWICE to two different individuals amounting to $17.00 in total.

This morning I was also able to send a payment amounting to $20.

I have a fully verified account and am usually able to send payments via my phone. However on this occasion, I have been unable to do so, and have been prompted to verify my account to proceed with the payment.

The only problem being that I have tried to verify my account three times by text and three times by phone. On all six occasions, I clicked 'continue' after submitting the correct information (thus you would assume my account would be verified) only to find I have been prompted AGAIN to verify my account.

Please tell me someone else has been experiencing the same thing as right now I'm not impressed by this at all. I have no limitations to my account (that I know of) and have never had this issue in the past either. The fact that the verification system has failed not once but SIX times is just ridiculous.

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daniellepayne
Contributor
Contributor
Everytime i make a payment it asks me to varify my account!! Unless i use the app! Radiculas!! And sometimes it wont work, i'll verify the mobile number then it asks me again, and again so that i cant even make a payment
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