Hi everyone,
I have been having problems with my Paypal account for a couple of months now and wanted to know if the Paypal moderators could possibly help me?
A couple of months ago Paypal limited my account and gave me this reason (an automated email) -
17 May 2016 To help protect our customers' accounts, we routinely review account activity. It appears that you have more than one account, and one of them has engaged in activity that violates our User Agreement.
As a result, we've limited both accounts. You'll still be able to log in to view your transaction history, but you won't be able to send or receive money.
This was strange because it was the only account I had ever used. I'm not a seller and have only ever used my account to purchase items off of eBay (nothing illegal) and to purchase games off of the Xbox marketplace. Anyway, I didn't really chase it up until a couple months later when I called Paypal asking them why they limited my account, for which I was told that Paypal would take a look at it and send me an email.
I received this email a couple days later from the PayPal account Review Department signed sincerely by a member of staff-
“We appreciate your interest in PayPal; however, our decision to leave your account in a permanent limitation status is final.
PayPal reserves the right to limit access to any account reported to be involved in possible fraudulent or high risk behaviour. In the event of a dispute, PayPal will seek to recover the funds from you by debiting your PayPal balance and, if there are not sufficient funds in your PayPal balance, PayPal reserves the right to collect your debt to PayPal by any other legal means.
If there's money in your PayPal account balance, you can withdraw it to your bank. You can also ask us to transfer it to your new PayPal account. Just send us a message through our Contact Us page outlining the email address of your new account. Bear in mind you may receive and automatic reply. If you do, please reply to it, re-iterating your message. It may take up to 7 working days for the transfer to take place.”
I then created a new Paypal account a day after receiving this email but then had that one limited too because it was linked to my previous account. Was I wrong to assume from what they said that they were allowing me to make a new account when the Paypal adviser clearly said “You can ask us to transfer it to your new Paypal account”? I have called Paypal and they haven't been able to help.
Can a Paypal moderator help me or is there an address where I can send a letter (not email) to?
