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ExpressCheckout invoice line items not showing on paymant / email report.

Contributor

ExpressCheckout invoice line items not showing on paymant / email report.

I have an ExpressCheckout application that is working properly (transactions are processing, money is changing hands, final AMT amounts are handled right), but when the user gets an emailed invoice, the details of the purchase are not showing in the email - it just shows a single line item for the amount, without a description, item number, or anything.

 

My sourcing application is Java, but I put in a hook that shows me all the HTTP request parameters as they're being sent to Paypal - all of this looks right, but the invoice is still blank... 

 

Here's the request dump:

 

 

2010-03-17 19:49:10,475 DEBUG [Paypal] Target server -----: https://api-3t.paypal.com/nvp

2010-03-17 19:49:10,475 DEBUG [Paypal] Mode is -----------: Production

2010-03-17 19:49:10,476 DEBUG [Paypal] Returnurl (test) --: http://localhost:8080/congo

2010-03-17 19:49:10,535 DEBUG [Paypal] =================================================

2010-03-17 19:49:10,535 DEBUG [Paypal] Dumping method params before Paypal call: 

2010-03-17 19:49:10,535 DEBUG [Paypal] USER:paypal_api1.arisia.org

2010-03-17 19:49:10,536 DEBUG [Paypal] PWD:[redacted]

2010-03-17 19:49:10,536 DEBUG [Paypal] SIGNATURE:[redacted]

2010-03-17 19:49:10,536 DEBUG [Paypal] VERSION:52.0

2010-03-17 19:49:10,536 DEBUG [Paypal] PAYMENTACTION:Sale

2010-03-17 19:49:10,536 DEBUG [Paypal] L_NAME0:REGISTRATION

2010-03-17 19:49:10,536 DEBUG [Paypal] L_NUMBER0:6623

2010-03-17 19:49:10,536 DEBUG [Paypal] L_DESC0:Online Registration

2010-03-17 19:49:10,536 DEBUG [Paypal] L_AMT0:1.00

2010-03-17 19:49:10,536 DEBUG [Paypal] L_QTY0:1

2010-03-17 19:49:10,536 DEBUG [Paypal] AMT:1.00

2010-03-17 19:49:10,537 DEBUG [Paypal] RETURNURL:http://localhost:8080/congo/public/webPayPalConfirmSetup.action

2010-03-17 19:49:10,537 DEBUG [Paypal] CANCELURL:http://localhost:8080/congo/public/webMyHomeForm.action

2010-03-17 19:49:10,537 DEBUG [Paypal] METHOD:SetExpressCheckout

2010-03-17 19:49:10,537 DEBUG [Paypal] =================================================


Here is what I get as confirmation email - note the invoice detail is blank - no description!


Any help would be appreciated!

 

7 REPLIES 7
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Volunteer Advisor

Re: ExpressCheckout invoice line items not showing on paymant / email report.

You should open a Support Ticket here.

 

 

Regards,

 

skier

Contributor

Re: ExpressCheckout invoice line items not showing on paymant / email report.

Is that the official paypal customer support page?  I am uncomfortable giving detailed account and login information to a third party domain linked to from a forum post.  Can yo point to the paypal page that links to that site as their official support forum?

Volunteer Advisor

Re: ExpressCheckout invoice line items not showing on paymant / email report.

YES!   You should be talking to Tech Support.

 

 

Unless you simply want to post eveything in a Public Forum.    Your choice.

 

Regards,

 

skier

Contributor

Re: ExpressCheckout invoice line items not showing on paymant / email report.

You didnt't answer the question.  You gave me a url that is unrelated to paypal (and frankly looks like a phishing site).  This is the 'community help forum' - I'm asking for help.  If you can show me where Paypal endorses the site you linked to as their official tech support page, then I'll use it, but on the paypal-comminity.com home page, it says this is the place to ask questions, so I'm asking.

 

Volunteer Advisor

Re: ExpressCheckout invoice line items not showing on paymant / email report.

You're the one with the issue, I provided a link to PayPal's Tech Support in order for YOU to open a Support Ticket.   If you don't use it or trust it, who cares.  You still have the problem.  You're actually the FIRST person that has questioned the link.  Best of luck with your issue.

 

Regards,

 

skier

Contributor

Re: ExpressCheckout invoice line items not showing on paymant / email report.

By the way, that custhelp.com site is apparently valid - I finally found a link to it buried in their support page here:  https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/Support

 

A note to paypal - their custhelp.com service looks like it was written by a 12 year old - and having it completely decoupled from the paypal authentication mechanism sets off my security buttons.  

 

I'll publish this question over there.  Thank you for the link.

Contributor

Re: ExpressCheckout invoice line items not showing on paymant / email report.

For those who may hit a similar problem, so far the current solutions point to:

a) the version I'musing in the request is wrong - change that to v60.0 - this has resulted in more data showing up in the review screen, though it needs tweaking.

b) the email receipt I'm receiving is incomplete - Paypal tech support says that the rest of the AMT, DESC, NUMBER etc lines needed to be added in the second checkout call.  This I haven't tested yet.  More details as I figure them out.