I hope you can all help me or at least read my farce of an experience that i have had at the Hands of a very flippant and glib manager called Chris at Paypal today on the phone.
First of all, let me take you back to the beginning:
I sold some golf clubs at the weekend on Ebay and was paid 280 via paypal.
At which point paypal imediately took their commission.
I then shipped the goods yesterday via TNT Next Day (Tracking number was included on Ebay and Paypal aware)
Goods delivered and recieved by the customer this morning, Proof of Delivery obtained and a message from the buyer to say he was happy also.
I rang paypal on Monday to ask as to why my funds were being held?
To which i was told that because i was a new seller i could not have my money until at least 16th August 2017!
I explained that i had used paypal and ebay for many years and this was the 4th time that they had tried to impose this regime upon me.
How could i possibly be a new seller?
I asked to raise a formal complaint, to which i was told that they would do so and email me confirmation of such and someone would call me.
2 Days later (today), still no call or such email.
So i call Paypal to investigate only to be told that the person i had spoken to 2 days earlier had NOT raised any such complaint at all.
In interim i took some advice from a solicitor.
Today, i then get passed to a manager called Chris who quite flippantly said NO, you cannot have your money because you are not selling enough items often enough.
I remonstrated that the customer has my goods, Paypal had their money, yet i am forced in effect to give interst free credit to someone that i do not know as i cannot have my money until at least 16th August.
He could not care less, he was so cocky and basically it was tough.
At which point i asked for the details of the legal department so that i could instruct my solicitor to proceed to litigation.
Apparently, according to CHRIS, there is nop such department and all i can do is raise a complaint with the complaints team that will come back to me in 4 to 8 weeks!
I explained that The office Of Fair Trading guidelines are very much different.
Yes, you guessed it, **bleep** Chris came back with " We are regulated in Luxembourg and do NOT recognise the OFT of any regulator in the UK, and you are still going to wait for your money"
Folks, stay away from Paypal and there more than spurious terms of trading.
I am now in talks with the press that are putting together a piece anyway on Paypal and some of the customer service issues people have encountered.
Companies like this should NOT be allowed to trade in such a manner and then have staff that fail you and pretty much mock you at the point of wanting to make a complaint.
I do not care what the cost, my solicitor says that i have a case because Paypal are in effect forcing me to give credit.
I have no goods, they have their commission yet i have not been paid for the transaction of said goods!
STAY AWAY FROM THIS COMPANY - ABSOLUTELY AWFUL.
