Payment was made from the buyer but nothing is on my account

[asher12]

The email from paypal says the ebay buyer has paid me the money but nothing is on my account. There is not pending, or holding or anything showing up in my account. There is of course no transaction activity shown in my account activity section either. Why can't I see the payment that my buyer made and why there is nothing processed in the transaction? 

[kernowlass]

@asher12

Sure its not a scam and a spoof email?

If not then do this first ...............

Firstly do this....


Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then you need to change it DURING the listing process next time you list an item for sale.