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russlinz
New Community Member

How do I mark an item as delivered when someone collects from home after I had printed postage label

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@russlinz

 

You should never use paypal for an item that is to be collected or personally delivered as you have 0 seller protection.

Your buyer can collect the item and then file a dispute for non receipt of item. As you would have no tracking number to prove delivery of the item to him then you would lose the dispute.

That is why Ebay give you the option of 'cash on collection' and you can state in your decription that that is the only payment you will accept. If a buyer pays with Paypal then you are allowed to refund that payment and re-state 'cash on collection'.

However as that advice is too late now, because you can't provide a tracking number that proves delivery of the item to the buyer 'if' your funds are on hold then you may have to wait 21 days.

 

BUT you should be able to cancel your postage label and get a refund on that one.


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Kudos / Solution appreciated.
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