Account locked because I've moved

[MickeyPunch]

Hi,

I moved from the UK to Spain last year. I kept everything the same in PayPal and eBay (I use PayPal mostly for eBay), also kept my bank account in the UK, I just set that the eBay items location to be Spain now.

I just sell a few items per year, and not too expensive, but a bad experience in a sale in December (I had to cancel and refund the transaction multiple times because the buyer PayPal address was incorrect and I refused to ship it to a different address) means I went over some limit (although I did refund in every transaction except one, so actually I shouldn't have gone over any limit).

Now my account is locked with money on it and PayPal is asking me to verify my details, among them my address. But I have moved so I can't verify my old address and doesn't give me the option to verify a spanish one.

How to handle this? I sent an email to PayPal weeks ago and got no reply. I obviously want my account to be unlocked and also to keep my existing feedback in eBay, even after moving abroad.

Thanks in advance.

[kernowlass]

@MickeyPunch

Paypal is country specific so if you move country you have to open another paypal account in that country and add an address / phone number / and bank accounts from within that country.

You are supposed to remove all financial info and withdraw all funds + close your old account before you move.

If you can't verify that paypal account with proof of the address on it then you may well be stuck with funds you can't withdraw.