Just wanted to give a very big thanks to Mark 1673054. He is definitely an asset to PayPal. He was so patient and walked this old lady (over 60; you know how we can be!) thru many steps for close to, if not more than, an hour today. I needed to fill out an Internet Crime Complaint and then upload a copy to PayPal. I am not a tech-y and had no idea how to do it. I would have hung up on me many times!! He was kind and helped me understand how to finally do it! This young man deserves many kudos, if not a raise! He never lost his temper, not even once, although I lost mine several times and was ready to give up. PayPal has come thru, for sure, by having this excellent employee available for customers.