We made a mistake & apparently lost $5,000+ for double dipping in Fee's for 2010 & 2011 -No help PP

[MM231]

Hello Everyone,

Please note that I am writing this after spending a couple hours with a PayPal Supervisor and Staff.

My Company last year had over $6,000 in PayPal fee's deducted. This is perfectly fine and understandable. It's business... However, my company long ago decided to have two different PayPal accounts, one for our Parts department and one for our Accounting Department. Thus all the sales would go into the Parts PayPal account and then later be reconciled and transferred over to the Accounting PayPal. This is where the confusion took place. We have been getting charged since the beginning of 2010 TWICE for PayPal fee's. I can easily prove everything and show that everything is going to the accounting PayPal and show that it's only a transfer between the two accounts.

What happened was that the Parts Manager only saw the inital fee. And the Accountant only saw the Final Fee. So to them nothing odd was going on. I realized this mistake and immediately called PayPal to resolve this issue. Instead, all I get is persistant & insensitive supervisor who tells me "that I should have realized the mistake earlier and that they are not responsible and thus not going to help me at all! What kind of Customer Service is this? 

I have no problem admitting a mistake, but to have the nerve to tell me "tough thats our Money and there is no way that we are going to refund that back to you" is flat out Insulting! At the end of the day it's My MONEY, NOT YOURS!

Is this really the way that PayPal the company depicts themselves? This is crazy and flat out disturbing that you would treat your clients in this manner. 

I would really like to hear from someone at PayPal that actually cares about serving their clients, cause this crazy. I understand and realize now that I could have done things differently now. And I dont want to play the "I did'nt know game." However, none of that changes the fact that it's my money and I want it back!

[robbedvictim]

I seriously think this company is turning into a den of crooks.

I lost $20 payment from a client to them, too. And I have no way of getting in touch with them, either.=P

[profdata]

You have two (2) paypal business accounts, and send funds from one to another, thats why you are charged twice.

Why do you need two Paypal accounts

[MM231]

Correct, that's why I stated that it was a Mistake we made. That doesn't change the fact that PayPal is making extra money of a mistake. According to the supervisor, I should have just listed the transfer as a "gift." 

We already had a PayPal account within our Accounting Department. The Parts director started taking orders and created a seperate Account. After the order was complete, he would transfer the funds to the Accounting department. 

What I learned now is that we can create a Parent-Child Account... However, this still does not solve the fact that I haven't received my money back for double dipping in the first place.

[notbananas]

As much as I hate to admit it, this time (rare occasion) Paypal is correct. They charge you a transfer fee whenever money is moved. How would they know the other account is also yours?

Also, why did it take you 1 year to figure this out?

[MM231]

Our Service Manager left and I stepped in and saw the huge error...

Both accounts are under the same Address, Same Phone Numbers, Same Company email. I understand that PayPal charges a fee whenever money is transferred. However, I can prove everything.

I admit, it was a dumb mistake. I just can't beleive that we have been doing business with PayPal for so many years and they can't help us out once? It's not right...

[Mhw]

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@MM231 wrote:

Our Service Manager left and I stepped in and saw the huge error...

Both accounts are under the same Address, Same Phone Numbers, Same Company email. I understand that PayPal charges a fee whenever money is transferred. However, I can prove everything.

I admit, it was a dumb mistake. I just can't beleive that we have been doing business with PayPal for so many years and they can't help us out once? It's not right...

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To Bananas - This guy is obviously generating quite A LOT OF BUSINESS FOR EBAY  -- and it couldn't be more evident by just  the"first"  $3,000 in PayPal Fees.

It makes total business sense that if you have someone generating revenue for you like that, wouldn't a company like PayPal want to come to a resolution that makes the Seller happy ---- as in make the Ebay Seller happy so PayPal can continue to get their generous cut?

To MM231:  If, according to PayPal, they will not return those fees in kind to you, I think you ought to have a financial business attorney represent you.  If you get some sort of refund from PayPal, sure it will go to the Attorney, but who would you rather have that "mistake money" go to?

My email is under My Profile.  

See my posting asking:  Where is there a PAYPAL Statement that has a Column that includes PAYPAL FEES CHARGED?  No one "in charge," like a moderator has answered this question....  But maybe if there was a statement like this, you could have seen the double charges, or transfer charges, etc. early on. 

Also, as a business owner, or just being a person using PayPal , THERE IS NO REASON FOR YOU TO EXPLAIN TO ANYONE ON THIS BOARD (THE MODERATORS SURE AREN'T HELPING YOU OUT) THAT YOU DID NOT DISCOVER THE ERROR UNTIL AN EMPLOYEE LEFT; AN EMPLOYEE FOR WHOM YOU WERE RESPONSIBLE FOR.  THAT IS NO ONE'S BUSINESS, YOUR HONESTY MAY BE HELD AGAINST YOU, know what I mean?

I wish I could come work for you!

Michelle

Mhw 

[Mhw]

Hi!  I sent you a mssg.  You have to go to your "My Profile," and if you look down a bit you will see a grey envelope.  You have to click on that, and then on inbox, to get your mssg.

Thanks!

Michelle