Right, I was at work and went on my break and switched my phone on(Nights so was about 1am-ish) my phone had the fingerprint paypal app on. It beeped and made purchase noise...I havnt bought anything as I hadnt been paid yet. I checked and it said I had bought an Iphone for about £400. I though what the **bleep**, so tried to login to my paypal and couldnt get access, tried multiple times and my password did not work. I had to recover and change it, took some doing but luckilly I managed it.
The paypal link showed purchase of an iphone off ebay...I panicked and logged in to my ebay. I checked the purchase list and there was nothing there. I immediatly messaged paypal, then sent an unauthorised payment. request against the buyer. I then contacted my bank and the fraud department of my bank and they cancelled my card and have disabled my account. I was also told to inform the police. Paypal have been useless.
Someone has hacked my paypal, gained access and purchased a phone via my account. The seller actually asked me what the problem was and I told him I didnt know who he was and didnt make a transaction and wanted to know how he got my details for the sale. I got an apology and thats it. Because of this thief and I do blame him I have had to cancel cards and disable my bank, paypal dont seem to have done much.
I have been asking question on the safety and security of my account. No reply, There will be a formal complaint aswell as this is disgusting. I want to know why the user has not been struck off, Theres no way anyone could have accidentally used my account without my password.
Am not sure I will be using paypal much longer, after all these years, then this happens. And when this happened, there is no 24/7 number, why is that? This is fraud, banks have 24/7 phone numbers, technically paypal is a bank. There should be a 24/7 contact number.
My account was also for some reason £7 in negitive. they said dont worry but I have had it topped up £10 because with whats happened I dont trust anyone.
Can anyone advise me on what else I can do
