Monies deducted when I sent cash to my cousin - why?

[iolite]

I sent $400 + to my cousin for a plane ticket/companion pass she had given me.  I checked the "services" box because there was no actual physical "product" - why did PayPal deduct $12 from her total amount?

[profdata]

You should have clicked on the "personal tab" and then Gift or other.  Also the funds have to copme from a bank account or paypal balance

• It is free to send a Personal Payment to someone in the United States in U.S. Dollars if you use your bank or Balance as the exclusive Payment Method. If you use a different Payment method to send a Personal Payment, the Fees set out below will apply.

[profdata]

You an have them go to the details page of the payment and click on the refund link.

You will get back the whole payment minus a 30 cent fee.

Then send it the correct way