I'm a seller and the buyer is scamming me. Does Paypal protect the seller AT ALL?

[pw5963]

I sold two coins to a buyer through ebay, who turned out to be a professional buyer and reseller of US coins.  These were ungraded coins and I instructed the buyer to "grade for themselves".  He receives them, inspects them, and gives me an "excellent" rating on the coins provided.  I provided a 7 day full refund policy.  24 days later he contacts me and says he has had them graded by NGC and there are some flaws that were not listed in my listing.  OF COURSE they weren't!  I didn't know about them and they were ungraded coins and he paid an ungraded price!  He has now put in a complaint with Paypal an they have removed every dime from my Paypal account and will go after my checking account, if the buyer and I don't settle this.  I think this buyer does this CHRONICALLY.  Does Paypal care about me, the seller???????  Or should I just bend over???????  HELP!!!!!  IS THERE A WAY I CAN CHECK THIS GUYS COMPLAINT HISTORY WITH PAYPAL?

[BigKahuna97]

In a polite way ask the buyer to return the coins if he or she wishes for a refund.  If he insist on keeping the coins and a refund then in a polite and calm manner inform the buyer if he persist with this type of fraud you will contact the usps postal inspector and file a complaint for interstate mail fraud (I am hoping you used the USPS to ship this item).  

I would look up what fee's he would have legitimately paid ncg to have the coins appraised before you complain about losing shipping cost.  Appraisals are never cheap and typically shipping cost do not come near the value of the other.

Remember that all caps in any paypal claim can lead to them believing you are unprofessional to work with.  PayPal gives you the right to act as a business........and business should never act this way or take anything personal.  After 5pm what has happened that day is over and should be treated as such.

Hope this helps

BK