Help my seller will not supply the return address

simonjoy
Contributor
Contributor

please can anyone help me!! as paypal have granted me a refund in a claim for an item i bought off ebay after i esculated it to them, on the dispute it is asking me to respond with the tracking number of the returned item. iIhave no other option on there except this or cancel claim, the seller is refusing to give me her address to send it back to, and i have emailed paypal and asked them for it but have had an automated response, i have to do this by 28th also the seller is saying she will not signed for it anyway!! what do i do?

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2 REPLIES 2

pdurso
New Community Member

i had the same problem so i called paypal within in a day they emailed the return address and gave me 10 days to return items hope that helps 

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redpower
Frequent Contributor
Frequent Contributor

@simonjoy wrote:

please can anyone help me!! as paypal have granted me a refund in a claim for an item I bought off eBay after I esculated it to them, on the dispute it is asking me to respond with the tracking number of the returned item. iIhave no other option on there except this or cancel claim, the seller is refusing to give me her address to send it back to, and i have emailed paypal and asked them for it but have had an automated response, i have to do this by 28th also the seller is saying she will not signed for it anyway!! what do i do?


If they are refusing to give you a return address, then just don't return it. If PayPal has ruled in your favor, the seller has to refund you, but if they won't give you a return address, they will have to refund you, and you don't have to return, maybe the seller will realize that.

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