purchase not received

[ace19701965]

i never received the purchase (direct from company). i opened a case and paypal closed because seller sent an POD before i placed the order. Someone tell me if we have solved time travel! I have tried to call and email Paypal with everything that is on their site. This is my last ditch effort before accepting the loss of cash, closing my account and selling all stock i have in Paypal. If anyone can let me know how you can have someone help you from Paypal or know the process for getting you money back please let me know. thanks

[kernowlass]

@ace19701965 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.