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[Vonny59]

I too have been scammed several emails no reply will I receive a refund from PayPal or will I have lost my money?

[kernowlass]

@Vonny59

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[jwhite_it · Accepted solution]

Consider your money lost...  But log the case anyway so it goes on the stats.

Your item will eventually come, just nothing like what was advertised.

Paypal/Highlife will request you to return the item with tracking (this will cost a fortune).  Not worth the effort. But spread the word on this fraud of a company!  Hopefully PayPal cancel their account soon....

[Vonny59]

Thanks for advice

[Mmcglynn]

Call PayPal! (search online for phone numbers) keep calling until one of the reps offer to refund without sending items back. Explain that the return policy for the company states no need for return shipping on items under $70. I did and got my $$ back. Ask PayPal to investigate highlife Technologies due to multiple complaints listed here in this community. Explain that you use PayPal to protect from this sort of fraud and if they won't help, then you won't be using their services anymore.

[Mmcglynn]

Call PayPal! (search online for phone numbers) keep calling until one of the reps offer to refund without sending items back. Explain that the return policy for the company states no need for return shipping on items under $70. I did and got my $$ back. Ask PayPal to investigate highlife Technologies due to multiple complaints listed here in this community. Explain that you use PayPal to protect from this sort of fraud and if they won't help, then you won't be using their services anymore.

[Mmcglynn]

Call PayPal! (search online for phone numbers) keep calling until one of the reps offer to refund without sending items back. Explain that the return policy for the company states no need for return shipping on items under $70. I did and got my $$ back. Ask PayPal to investigate highlife Technologies due to multiple complaints listed here in this community. Explain that you use PayPal to protect from this sort of fraud and if they won't help, then you won't be using their services anymore.