did not receive item

[Wed032082]

Hi I filed a complete Case ID: PP-I-12186187 I bought from Natasha Pollette on Oct 31 2020 It was a 3 day ship off marketplace. I have not gotten my item yet.She will not respond to my texts. The case was reviewed and unable to refund money. Now what do I do? I havent gotten the item i bought from her.

[kernowlass]

@Wed032082 

Would help if you said 

what dispute you opened

did you escalate to a claim

did paypal make a decision

did the seller provide tracking

were you asked to return anything you received.