Hi @dgrote99 -
Thanks for contacting us about this. I am sorry to hear that you've been running into trouble reporting an unrecognized transaction you are seeing. This can happen if the status of the transaction is Pending or has not Completed. Additionally, if you are not seeing the transaction within your PayPal account but with your financial institute, you may run into trouble reporting it yourself.
Not to worry though, there are still options to make sure this gets looked into properly. Just in case, you can find the steps on how to report unauthorized activity here. If you need further assistance, you can always reach us through Facebook, Twitter, or by going to the bottom of any PayPal page under "Help" or "Contact."
I hope this helps and that everything is resolved for you soon.
- Callie
