Worst Comany Ever

[alicee62]

To whom it may concern:

I am writing in regards to the above referenced case. I have been dealing with this issue since the 10th of February.

I attempted to place an online order through Groupon. I was having a great difficulty placing the order, so I called the 1-800-FLOWERS number. I explained the situation to the rep I was speaking with and she said understood and was happy to help. The quantity on the items kept changing and she said would cancel the order. At that point, I placed an order with the correct items delivery date and quantity with the rep I was speaking with and gave her another credit card number. Once again, she confirmed the order and thanked me for being a valued customer.  I have placed many, many orders of flowers with your company. 

The recipient of the orders for both Janet <Removed> and Jeannie <Removed> should have been delivered on the 12th of because the 14th of February had already been booked. Called because the flowers weren’t delivered on the 12th. The rep I spoke with said that you were dealing with delayed orders because of COVID 19. He said the flowers would be delivered by the 14th.

It wasn’t until I received a call from Ms. <Removed> on the evening of February 15th, saying that she received 5 orders of flowers that I was even aware there was an issue with the order. I immediately called to inform you of the issue. The rep I spoke with said “oh, yes I see that you did cancel that order”. She said I would be receiving an email confirming the cancellation within 25-48 hours. I spoke with the recipient Jeannie <Removed> and she informed me she had not received her flowers. 

I waited the 48 hours for an email confirming the cancellation and then called again. The rep at that point told me that I should wait another 7 days for the confirmation email. It was at that I informed the rep I would be calling everyday until this got resolved. At that point, I was beyond frustrated. I began calling everyday all with the same results. I would have to begin explaining the same situation again. I would again try to explain that it wasn’t that the flowers hadn’t been delivered, you delivered 4 times the order. 

After 20 hours of being put on hold, explaining the situation repeatedly and rudely being disrespected by your reps, I was finally put through to a supervisor, Kim. Told me that had not even been a claim filed.  She told me that because the flowers had been delivered, she would have to file it as an “item not described claim”. She also told me apparently a credit of $99.00 had been made, and the disputed amount was $235.27. She then told me that she had filed a claim and I immediately received the email. I then received an email stating that I had received a credit of $24.00.  As of this writing, my PayPal is still showing an amount of $334.88 due. I even received a late payment email stating that $334.88 was still due.

During this time, I had been reaching out to my banks processing the transaction. State Farm informed me that your company attempted to withdraw $334.88 from my account, but held the charge because the charge had been canceled. I also checked my Linn Area Credit Union account and verified that the correct amount for the two orders had been withdrawn.

I would like to also note that Ms. <Removed> has still not received her flowers, even though there was a replacement order placed by your rep.

I have followed every one of your requests and demands from your company. This email is your latest attempt to get more information regarding this claim. I have no additional information to give. 

Alice <Removed>

February 26, 2021

Alice <Removed>

Langdon Court

<Removed>, Iowa <Removed>

1800FLOWERS.COM 

<Removed>

Carle Place, NY <Removed> US 

To Whom It May Concern:

Updated: February 26, 2021 

I received this email this morning at 2:21 am. I am baffled as to how your company expects me to return flowers today that were delivered on February 14th. The flowers cannot be returned in the same condition as I received it. They were flowers and are dead! Apparently you don't read these emails, because if you did, you would know that! I know that you read these comments because you approved my claim. I would like nothing more than to resolve this issue. I was your supervisor Kim, who informed me that because the flowers had been delivered, the claim would have to be filed as “item not described”. I cannot return the items in the same condition! They were flowers! 

On February 22nd, I received an email stating that my account was showing a negative balance of $334.88 and I would need to pay that. At that point, I called the 800 number. The rep told me that it would show as negative on my credit file. I then told him that I would pay $1.00. It is amazing to me that you accepted that payment information, and was able to process that payment, but you can’t credit my account. The account is showing $333.88, even though you processed refunds of $99.00 on 2/11/20 to a 1-800 account and $24.00 on 2/21 to my paypal account. The disputed amount of the claim is now showing as $235.27. I have even had to pay for this letter to be mailed. I even had to pay for a box to mail this letter so I would have documentation that I send it. I am even mailing this letter to the address on the email; 1800FLOWERS.COM, <Removed> , Carle Place, NY <Removed> US. 

All I want is for you to take the $333.88 off of my account. Once that has been done, I will close this account and never do business with your company again.. I realize that I am a small clog in this debaucocal, but I am a customer, and expected to be treated as such!! 

All I want is for you to credit my paypal account. The financial institution that is involved in this claim recognized what was happening and denied the charge from even being put through. I will be filing a claim to the Credit Bureau, Legal Aid, the Better Business Bureau and each one of my financial institutions, once I finish this letter. Refund my account! Alice <Removed> cc Joe <Removed>, Linn Area Credit Union <Removed>, Core Bank State Farm Bank Iowa's Legal Aid.

Refund my money!

Alice <Removed>

cc: Joe <Removed>, Linn Area Credit Union

<Removed>, Core Bank

State Farm Bank