I have recently bought 3 tickets from a seller viagogo AG. Back then I didn't know who they are and it is going to cost me a lot of money. Since I read the stories on the Internet about this fraudster I have only wanted a full refund and order cancellation. After the payment, I haven't received anything. So I opened a dispute (as Item not delivered) with no seller's response, so I raised a claim. After few days I received some e-tickets in PDF and PayPal denied my claim. Not just that these tickets are probably one of many copies sold by this seller, but also they were overpriced with original price stated on them. The seller violates Ticketportal's policy by selling the tickets, so the transaction was in fact illegal from the very beginning.
I should also note that it is not possible to communicate with the seller directly - no contact e-mail is provided on their website and a phone number with a robot saying some nonsense when you call them. Also there is no option to cancel orders on their website. The seller is non-EU (based in Switzerland) so our European (in my case Czech) official authorities can't reach them.
To sum up, I end up with some fake tickets (what I have known already when I opened the dispute), PayPal doesn't offer any way to open a new case for the same transaction (but now about the incorrect transaction amount) and is not willing to stop the illegal behaviour of the seller. The local authorities are not able to help me and the bank is also not able to chargeback the payment.
The automatic agents on the PayPal Customer Support are the only ones who are willing to hear me out (if the agents are real people they must be pretty stupid because they can't even read the case description before they respond to a message).
I am feeling really depressed about this situation. But at least I know PayPal is useless.
