Urgent help needed! Difference in bank activity statement and PayPal activity.

[alboriss]

Hi all!

I'm really confused right now - I see in my bank statement a transaction that is nowhere to be found in my PayPal activity.

Also, it's not authorized by me.

How is this even possible?

Any advice will be highly appreciated while I really don't know how to proceed further.

Thanks!

[kernowlass]

@alboriss 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.