Unauthorized payment claim denied because of "consistency with Payments History"

mananobi
Contributor
Contributor

Please check the IP location where my account was accessed/hacked  to verify the geographical location where the payment was initiated. Please do it. Thank you.

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2 REPLIES 2

kayochin
Contributor
Contributor
Is the transaction that was made connected to a subscription? If it is, then you will really lose the unauthorized transaction claim because subscriptions are considered pre-approved payments. If it is, I suggest call PayPal customer service so they can create a different claim for you.
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mananobi
Contributor
Contributor

Dear sir/madam,

The recipient of the is COMPLETELY UNKNOWN to my husband and me and cannot be related to any subscription. As to calling PayPal, I cannot speak speak English, so what can I do? What can I do? Is there any way to bring this message to their attention? Please tell them to check and verify the IP location. Thank you.

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