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Unauthorized payment claim denied because of "consistency with Payments History"

Member

Unauthorized payment claim denied because of "consistency with Payments History"

Please check the IP location where my account was accessed/hacked  to verify the geographical location where the payment was initiated. Please do it. Thank you.

2 REPLIES
Contributor

Re: Unauthorized payment claim denied because of "consistency with Payments History"

Is the transaction that was made connected to a subscription? If it is, then you will really lose the unauthorized transaction claim because subscriptions are considered pre-approved payments. If it is, I suggest call PayPal customer service so they can create a different claim for you.
Member

Re: Unauthorized payment claim denied because of "consistency with Payments History"

Dear sir/madam,

The recipient of the is COMPLETELY UNKNOWN to my husband and me and cannot be related to any subscription. As to calling PayPal, I cannot speak speak English, so what can I do? What can I do? Is there any way to bring this message to their attention? Please tell them to check and verify the IP location. Thank you.