Scam purchase

[sikemeifert]

I recently was on facebook and came across this site that was selling these neat chairs.  thought i'd buy one for my wife.  Then, i realized there were two choices for purchases, and what you were buying for $35 was not a chair at all.  No way to undo purchase, no way to contact company.  I realized this immediately, but pay pal wont undo it.  

[kernowlass · Accepted solution]

@sikemeifert 

Paypal can't help themselves to funds from another companies bank account, once you have paid the seller then they give you buyer protection for non receipt of item OR item not as described.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
If you lose because seller provides a fake tracking number (likely) then post back for more advice.

If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.

Also make sure you have activated the below link in case you have to return it.

 https://www.paypal.com/us/webapps/mpp/returns

[koyschoppe]

I think I bought the same chairs.  Took over two months for them to arrive from China.  And what I got was basically a tiny doll stool.  The dispute is showing "resolved" since seller offered a refund once I send it back to them.  But it will cost more than the purchase to mail these back, and the shipping info I received was in Chinese, and basically un-usable.   This is clearly a scam to get money, and then create a frustrating return process.  The company should be suspended by paypal.  I would like to contact Paypal, but can't figure out how.  As they have indicated they contacted the company, but I feel they have reached an unacceptable solution.  How do I address this?