I purchased a pr of shoes that were not correct and returned to point of purchase after contacting sender and received a return number. I had tracking photo of post office departure point as well as photo of my notification that it was received back at original destination in NSW. I did not receive any correspondence or refund. I opened a case with pay pal and they said they were sent to and received by me. That is correct, I am not disputing that. I RETURNED them back to sender and cannot get PayPal to understand that I am now waiting for refund. They denied claim. I appealed the claim and they denied it again under same circumstances that I received goods. How do I get through to them that I returned them, have postage evidence in photos send to them and now need my refund.? This is so frustrating.
I had a similar problem with undelivered goods. Their virtual agent is useless, they closed the case after I escalated it, they deny any fault of theirs, multiple agents are totally useless and just continue to give me the run around. No customer service whatsoever.
