Purchases

no1uteman
Contributor
Contributor
I ordered an item from outside Australia. Delivery date was supposed to be 10-14 days which fell within parameters for an important birthday. Not delivered on time and now PayPal keep asking the seller for further information. This has moved the refund system back by over a month on top of delivery date. Every time I look at the Resolution centre PayPal has moved the date back further. I’m beginning to believe PayPal staff are as dumb as the seller who when contacted, just refused to speak with me. Be careful people. Many stupid people out there and they are sellers or PayPal resolution centre employees. If any item doesn’t arrive as expected or quality issues it should automatically be a return of funds. Truth in advertising is a must.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@no1uteman 

 

Another of these?


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

The BEST thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

 

 

Paypal it appears are inundated with claims mainly from buyers that bought tat from these China websites or Social Media ads !
So all claims are being pushed back unfortunately.

As long as yours has been escalated from a dispute to a claim, and is still being reviewed then you have the chance of a refund.
Sadly you will have to wait it out in the long queue though.  



Advice is voluntary.
Kudos / Solution appreciated.
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