Paypal - report unauthorised activity - not working

[Kiwidiver]

I have attempted to report a problem to Pay Pal numerous times and every time it comes up - "we are experiencing technical difficulties" 

does everyone else have the same problem or is it just because I am reporting a problem with a eBay generated payment and PayPal refuses to help now that they are owned by eBay

[Teito23]

Their resolution center is always having issues including not even having an add info/reply button like they said should be there nor the appeal button that supposedly exists. You should just straight up call paypal instead to even get a case opened.

[kernowlass]

@Kiwidiver 

Ebay and Paypal split years ago and are 2 totally separate companies.

So was the payment problem a paypal payment via ebay OR just an ebay managed payment?

[Kiwidiver]

it is a problem with paypal. every time i try to open a dispute it takes me to a page that says PayPal is experiencing a technical difficulty.

there is no way to open a dispute if they always experience a technical difficulty. 

[kernowlass]

@Kiwidiver 

Try clearing your cookies/cache OR trying another browser or device, that normally sorts the glitch.

If not then ask customer services to open one for you?

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.