Paypal has closed my case without a fair solution. What should i do next? Please help!

[skioding]

Hi everyone,

    This is my first post here so please let me know if there's anything wrong about the format. 

    I recently purchased an etching press on Mar.27th from inventionentomology  for making some work before the deadline of an intaglio exhibition. I received the notification about the package which says the package was delivered to my mailbox on Mar.23rd. I had bad feeling about it because a such heavy and large equipment shouldn't be able to fit in the mailbox. Yes - the item they sent was different, it was some eye - covers. I reported this to Paypal (Case ID: PP-D-59347906) and asked for a full refund but but paypal closed the case without any refund even I argued with the seller and he finally agreed with the full refund. What should I do now? I though paypal's protection program is reliable. Are you supporting the scammer or what? Please help!!

   I'm attaching some screenshots as evidence. Please let me know if there's more I can provide. Thanks.

- This is the invoice I received after the transaction. 

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- I asked them for the status update and tracking code.

   *The sequence is reversed due to mac's mail program.

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-This is what I received. Please noticed the tracking code on the package which shows it's the item they sent.

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- I contacted the seller and argued with him. 

    *The sequence is reversed due to mac's mail program.

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- I showed him the picture. ( The package picture I attached above)

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-continues

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- this is their final respond.

    I did not received any refund. And Paypal closed my case. Please help!! my case id was: PP-D-59347906

Best wishes,

Ding

[LiamCaleb1528]

Hi @skioding 

Thank you for reaching us and I appreciate the details you provided me. To give you a fair share, you could appeal the case along with the information to support the claim. Please check this article for reference:
https://www.paypal.com/us/smarthelp/article/can-i-appeal-paypal%E2%80%99s- decision-on-my-case-faq2050?app=searchAutoComplete

Hope this will help you, stay safe now and God Bless!

[skioding]

Thank you so much for the help!